This is a practical guide that will support primary care members through the process of change towards PCT status and assist those with PCT status. The contributors present real solutions to the many unique issues faced in this new stage of NHS development. Endorsed by the National Association of Primary Care it is an authoritative guide for the present and for future development. All members of the new primary care organisations and those supporting them will find this handbook to be an enlightening and indispensable guide.
Table of Contents
Violence and aggression. Theories of aggression. Managing violence and aggression: risk reduction and prevention. Managing an aggressive incident. Staff support. Special considerations: care in the community. Special considerations: gender, violence, health and healthcare. Special considerations: legal issues.