This book, first published in 1990, provides analysis - applicable to any library, regardless of size - for the training and development of library personnel. Contributors from varying types of libraries, from a small private woman's college to a multinational bibliographic utility, discuss training in busy public services departments, address vendor and in-house perspectives on training for online automated systems, and examine leadership training. This practical volume provides direction for library administrators who seek to establish a climate where well-trained staff confidently and consistently perform their jobs successfully.
Table of Contents
1. Introduction Paul M. Gherman and Frances O. Painter 2. Vendor Training: A Question of Commitment to User Success Charles A. Litchfield 3. Front-End Analysis: Aligning Library Planning, Resources, and Commitment to ILS Staff Training Stuart J. Glogoff and James P. Flynn 4. Training for Public Services Elena E. Cevallos and Charles E. Kratz 5. Options in Learning: Instructor Led and Computer Based Training (CBT) Janet L. Mushrush 6. Preparing for Library Leadership Suasan Jurow 7. Training End Users/Remote Users Joe Jaros 8. Student Staff Training in the Smaller Library Ruth Ann Edwards