17th Edition

The Pocket Guide to the Baldrige Award Criteria (5-Pack)



ISBN 9781482205275
Published June 10, 2013 by Productivity Press
64 Pages

USD $47.95

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Book Description

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Table of Contents

Introduction
QUESTIONS & ANSWERS
THE BALDRIGE CRITERIA
Leadership (120 pts.)
Strategic Planning (85 pts.)
Customer Focus (85 pts.)
Measurement, Analysis, and Knowledge Management (90 pts.)
Workforce Focus (85 pts.)
Process Management (85 pts.)
Results (450 pts.)
ADDITIONAL READING

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