1st Edition

Creating the Pet-Friendly Hospital, Animal Shelter, or Petcare Business

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ISBN 9780983789253
Published September 13, 2013 by CattleDog Publishing

USD $71.95

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Book Description

Transform your practice! Creating a "pet-friendly" hospital, shelter or petcare business is a simple, inexpensive path to improved efficiency, increased staff safety, happy pets, and clients who feel a bond with your business. Learn how in this fun and fascinating DVD taken from a half-day seminar given by veterinarian and animal behaviorist Dr. Sophia Yin, author of The Small Animal Veterinary Nerdbook and Low Stress Handling, Restraint and Behavior Modification of Cats and Dogs.

Many pets arrive at our hospitals, shelters and at the groomer’s afraid and confused. Careless or unskilled handling of these animals often leads to negative consequences: dog and cat bites and scratches are the top cause of worker compensation claims in veterinary hospitals and shelters; "difficult" pets are time consuming to treat; clients lose confidence in petcare professionals they see struggling to control their pets; and, worst of all, hospital staff may unknowingly send animals away medically improved but behaviorally worse—more fearful of veterinary visits, or even more fearful of people generally. But it doesn’t have to be this way!

This seminar teaches you how to enhance your practice by making dogs and cats feel secure, on the ride to the hospital, in the waiting room, in the exam room, and during treatments. Learn to greet pets appropriately, to handle them with finesse instead of force, to recognize when they are fearful and about to bite, and to understand what you inadvertently may be doing to increase their fear. You’ll also learn techniques to train animals to enjoy procedures they once feared. Through Dr. Yin’s seminar you’ll gain confidence in your handling skills, credibility with your clients, and a more caring connection with your patients.



Dr. Sophia Yin, a 1993 graduate of the UC Davis School of Veterinary Medicine, is the author of numerous books and DVDs including The Small Animal Veterinary Nerdbook® and the Low Stress Handling, Restraint and Behavior Modification of Dogs and Cats. She earned her masters in Animal Science with a behavior emphasisin 2001from UC Davis. She currently lectures internationally, sees behavior consults and creates educational DVDs and products.